Solvents
 

“A solvent is a chemical capable of dissolving another substance. There are many solvents available on the market but only a few are really compatible with cleaning solutions.”
 

Polarity
 

“The importance of having a good working knowledge of the polarity of detergents is important. The surfactants used in the manufacturing of synthetic detergents possess and ionic or electrical charge. Cationic detergents carry a positive charge. Anionic detergents carry a negative charge. Nonionic carries no charge. Cleaners be very careful no to mix cationic and anionic detergents. Doing so will destroy both and an insoluble residue will be produced.”
 

With those two statements, tell me with certainty you know the cleaners you would use to clean your carpet fibers. The labels on the cleaners you buy at the store say nothing about this and I would guess the customer service person would not know either. It just amazes me that people will try to clean with out knowing some very basic rules of cleaning.