Home


Services
Our Guarantees
Blog
Resources
Consumer Guide
Referal Progam
Other Services
Comments


Carpet First Aid Blog

August 15, 2006

Warranty Language

Filed under: Carpet Care — pat @ 4:39 pm

“To qualify for coverage under this limited warranty, you must have had hot water extraction, performed by a trained, qualified carpet care professional, at least every 24 months since the date of purchase of your carpet. (You must provide your receipts for proof of service.) In addition, you must have tried cleaning the affected area of your carpet by using the cleaning procedures found on pages 18–21 of this booklet. If the noticeable color change remains after you have tried these cleaning procedures, then you must have the affected area of your carpet professionally cleaned at your expense. If the noticeable color change still remains after the professional cleaning, you must contact STAINMASTER® carpet Consumer Care and provide proof of the carpet professional cleaning within 30 days of the professional carpet cleaning.”
 “No carpet is fully stainproof. Therefore, INVISTA expressly excludes and does not extend warranty coverage to any of the substances or causes of damage identified below (“non-covered stains”). In addition, a more detailed list of non-covered stains, including typical non-food and non-beverage stains can be found on page 19 of this Booklet. The following non-covered stains are excluded from this limited warranty:
1 – Non-food and non-beverage substances, including, for example, but not limited to, cosmetics, bleaches, inks, etc.
2 – Foods and beverages that contain strongly colored natural substantive dyes as found in, for example, but not limited to, mustard, curry powder, turmeric, and herbal tea.
3 – Substances, which destroy or change the color of carpets, including, for example, but not limited to, stains caused by dyes (such as clothing or food coloring), bleaches, acne medications, drain cleaners, and plant food.
4 – Pet or human stains (such as vomit, blood, urine, feces).
Please note, however, that the STAINMASTER ULTRA LIFE®
Carpet limited warranty does cover certain non-covered stains.”
 

Abrasive Wear Limited Warranty

See chart on pages 2–3 for the Warranty Period applicable to your carpet.
• During the applicable Warranty Period, your carpet (excluding stairs) will not incur Fiber Loss from Abrasive Wear (as hereinafter defined) by more than 10% in any area. “Fiber Loss from Abrasive Wear” is defined as actual loss of fiber, due to abrasion, from the surface pile of the carpet and does not include damages caused by or resulting in tears, pulls, cuts, pilling, shedding, burns, pets, fuzzing, matting, crushing, shading or pile reversal, fading, improper cleaning, improper installation, or defective construction. Damages caused by improper cleaning methods and materials are also excluded.
To qualify for coverage under this limited warranty, you must have had hot water extraction, performed by a trained, qualified carpet care professional, at least every 24 months since the date of purchase of your carpet. (You must provide your receipts for proof of service.)
• If INVISTA determines that your carpet has incurred Fiber Loss from Abrasive Wear, INVISTA will, at its option, repair or replace the affected areas of your carpet.

No Comments

No comments yet.

RSS feed for comments on this post.

Sorry, the comment form is closed at this time.